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Lalit Nayyar Pune- Mobile(preferred):9226105001
Alt : 9890037835 |
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System
Developer / Integrator, Technical Support (Application Support/Help Desk/Call
Center) |
Resume
Personal Experience
:12 + |
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OBJECTIVE |
To
obtain a challenging position in the computers where I can utilize my extensive
experience and broad analytical design and problem-solving skills and obtain
a position with opportunity for repid promotion . |
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TARGET
JOB |
Desired
Job Type: |
Employee |
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Desired
Status: |
Full-Time,
Part-Time |
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Site
Location: |
On-Site |
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Description of my perfect job: * Technical Support Engg * System Adminstrator ( |
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Career
Level: |
Middle
Management |
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Date
of Availability: |
One
Month Prior Notice |
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TARGET
COMPANY |
Company
Size: |
Medium
(100 - 999) |
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Category: |
Information
Technology |
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Description of my ideal company: * Production Unit (MIS) |
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TARGET
LOCATIONS |
Relocate: |
Yes |
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US |
US-CA |
US-FL |
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US-NY |
US-NJ |
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WORK
STATUS |
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I
require sponsorship to work in this country. |
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I
require sponsorship to work in this country. |
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US |
I
require sponsorship to work in this country. |
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EXPERIENCE |
11/2004
– at present |
Avaya
India Pvt Ltd |
Pune |
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Tier-4
Profile (Avaya R&D) Sept-2005 - Present ·
To Test and Reproduce Issue ·
Logging / Log Analysis with Testing ·
Reading documentation or architecture docs ·
“Live” processing of code debugging w/
debugger ·
Post-mortem process debugging and static
capture with debugger ·
Run-time verification of process with OS
or 3rd party tool ·
“Live” process debugging with OS or 3rd
party tools ·
Static Analysis of Code during Compile
time ·
To diagnose and pinpoint bugs ·
Simulating and testing of Avaya SDK
provided to customer/internal users for their new IC( ·
I had direct interaction with customers in
case of critical issues/Management escalations. ·
I have created internal reporting tool by
using J2ee and Ejb with backend mysql. ·
Well versed with Clear Case. ·
Excellent in web related issues. ·
I am good in debugging of Thin, thick
client and server. ·
Prefer welcoming new technologies in my
routine job. Exposure
to technologies: Software
: Java, VC++, dot net , python ,javascript , xml, unix programming ,java
application server (j2ee) and IBM WAS Hardware Product :AVAYA IC ( Telephony
switch :Definity Telephony
Protocols ASAI Telephony
Servers : Voice
Tools : AVAYA Designer Miscellaneous : ACD, Call Vectoring, Expert Agent Selection,
PBX Administration on AVAYA Definity
Systems. Tier-3
Profile Oct-2004
- Aug -2005 ·
Interacting with clients through phone and
emails for speedy resolution of queries & grievances about products. ·
Monitoring diagnosis of problems and
failure analysis of CTI / Application Avaya IC product. ·
Analysis of the logs to troubleshoot the
cause of problem at Customer Call center site. ·
Resolving product related problems and
customer environments in the lab. |
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11/2000
– 10/2004 |
Bigates Software Pvt Ltd |
Mumbai |
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Technical
Support Engg |
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Providing
post sales technical support to both field support personnel and customers.
Monitoring operations and technical support Providing guidance and training
as required; performing ongoing technical tasks associated with the
organizational unit. Provides solutions to a diverse range of moderately
complex problems. As Tech Support Egg my responsibilities was to provide
Tier-3 support to Avaya’s customer in there CRM Product product which is 100% customizable
at customer site. Day to day activity included working on escalated &
owned calls which requires indepth knowledge of Database Construction (Oracle and MS-Sql Server,Sybase),Data Analysis ,Data mining,
Data Migration, E-mail management software (outlook,pop3,Exchange server
,lotus notes ,web services) , Chat & Collobration Tools and Software part includes
(VBA, VB 6 , VC++, CORBA,JAVA & XML). Provided support on CTI (computer telephoney
integration) related calls also
which includes simulation of client environment, analysis of logs and
providing workarounds & solutions. Bigates
is providing Offshore Labs for Avaya’s largest CTI switch Making
Company there’s Clients covering USA and UK in there ECRM (Customer
Relationship Management) products. |
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9/2000
- 11/2000 |
Infopac Software Ltd |
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Software
Analyst/Consultant |
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Infopac peoples dealing in ERP solution and their clients includes in |
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1/1999
- 9/2000 |
VISHESH
OVERSEAS |
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SYSTEM
ADMINISTRATOR & PROGRAMER |
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SOFTWARE
PLATFORM : VB5.0 AS FRONT END , SQL-SERVER 6.5/FOXPRO 3.00 ASBACK END |
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7/1998
- 1/1999 |
ITERATE
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SENIOR
PROGRAMMER |
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MY
JOB WAS TO RE-ENGINEERING OF EXISTING SOFTWARES OF FOXPRO INTO GUI VISUAL
BASIC 5.0 (FRONT END) AND BACKEND AS A MS-SQLSERVER 6.5 - VISUAL FOXPRO DATABASE.
RATIONAL ROSE 98(VISUAL MODELING TOOL) ISUSED FOR SYSTEM ANALYSIS AND DESIGN.
FOUND TRIP ENGINEERING FOR VISUAL BASICAND DATA BASE DESIGNING IS DONE IN
RATIONAL ROSE. CREATION OF SEVERAL REPORTS IN VISUAL C++ USING ODBC API
CONNECTIVITY TOOLS. |
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1/1998
- 7/1998 |
S.S.SOFTWARE
CONSULTANTS |
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SOFTWARE
DEVELOPER & CUSTOMER SUPPORT |
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MY
JOB RESPONSIBILITY IS TO DEVELOP CUSTOMISED SOFTWARE WHICH INVOLVES PREPARATION
OF FEASIBILITY REPORT DESIGNING OF DATABASE ETC. AND ENDS WITH THE
INSTALLATION OF THE SOFTWARE. ALSO INCLUDESTRAINING OF THE RESPECTIVE CLIENTS
AND MAINTENANCE OF SOFTWARE DEVELMENT TOOLS VISUAL BASIC (GUI) AS FRONT-END
TOOL AND ORACLE 7 X (RDBMS)/ MS-ACCESS AS BACKEND DATA BASE. |
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11/1994
– 12/1997 |
KARVY
CONSULTANTS LTD. |
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System
Adminstrator |
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For
three years, I worked as SYSTEM
ADMINISTRATOR OF LAN (VER 3.12), SYBASE (RDBMS) (CLIENT SERVER ARCHITECTURE) AND
FOXPRO ENVIRONMENT. They use SYBASE AND FOXPRO CONNECTIVITY (FPSQL) I.E.
FRONT END FOXPRO AND BACK END SYBASE. |
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6/1994
- 12/1994 |
KEY AUTOMATICS
LTD. |
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PROGRAMMER
(PART TIME) |
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ROLE
IN PROJECT DEVELOPED A SOFTWARE IN FOXPRO FOR INVENTORYCONTROL. |
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EDUCATION |
3/2000 |
Microsoft
Certified Software Engineering (MSCE) |
India-Delhi-Delhi |
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Certification |
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7/1994 |
Master
Course in Software Scinces |
India-Delhi-Delhi |
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Professional |
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From
Excel Infotec Ltd |
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7/1991 |
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India-Delhi-Delhi |
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High
School or equivalent |
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Commerce
Stream |
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India-Delhi-Delhi |
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Bachelor's
Degree |
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Bechelors of Commerce |
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SKILLS |
Skill
Name |
Skill
Level |
Last
Used |
Experience |
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Visual
Basic and .net |
Expert |
Currently
using |
2
years |
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MS Sql Server/Oracle |
Expert |
Currently
using |
6
years |
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Java |
Beginner |
Currently
using |
1
year |
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XML,XLT |
Intermediate |
Currently
using |
1
year |
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CTI (Definity Switch) |
Beginner |
Currently
using |
3
years |
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ASP and
JSP |
Expert |
Currently
using |
4
year |
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J2EE
and EJB |
Beginner |
Currently
using |
4
months |
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Eclipses
and netbeans (IDE) |
Beginner |
Currently
using |
4
months |
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Microsoft
Visual Interdev |
Intermediate |
Currently
using |
1.5
year |
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Unix/Solaris
/AIX |
Intermediate |
Currently
Using |
5
years |
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Sybase |
Expert |
4
year ago |
3
years |
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Rational
Rose Visual modeling tool |
Intermediate |
6
year ago |
1
years |
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Novell
Netware |
Intermediate |
6
year ago |
3
years |
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ADDITIONAL
INFORMATION |
PROJECT
EXECUTED / CAREER ACHIEVEMENTS DURING JOBS -Team
lead in creation of Call handling and Review system with email alert in
ASP/Oracle |
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Personal Details |
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Date of
Birth |
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02
–May – 1973 |
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Marital
Status |
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Married |
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